Privacy Policy

1. Information We Collect

We may collect the following types of information:
Personal Information: Name, date of birth, address, phone number, and email address
Financial Information: Account details, transaction history, and payment information
Identification Documents: Government-issued ID for verification purposes
Technical Data: IP address, device information, browser type, and usage data

2. How We Use Your Information

Your information is used to:
Provide and manage your account and banking services
Process transactions and payments securely
Verify your identity and prevent fraud
Improve our services and customer experience
Communicate important updates, alerts, and support messages

3. Data Protection & Security

IstaBankasi uses advanced security measures, including encryption, secure servers, and multi-factor authentication, to protect your data from unauthorized access, loss, or misuse.

4. Sharing of Information

We do not sell your personal information. Your data may only be shared with:
Regulatory authorities when required by law
Trusted service providers who assist in delivering our services
Payment networks and financial partners to process transactions
All third parties are required to maintain strict confidentiality and security standards.

5. Cookies & Tracking Technologies

Our website and apps may use cookies and similar technologies to enhance user experience, analyze performance, and personalize content. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:
Access and review your personal information
Request corrections or updates
Request deletion of your data (subject to legal obligations)
Opt out of certain communications

7. Data Retention

We retain your information only as long as necessary to provide services and comply with legal and regulatory requirements.

8. Third-Party Links

Our platform may contain links to external websites. IstaBankasi is not responsible for the privacy practices of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through our website or official channels.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us via email, phone, or live chat.